You are a customer of Russell & Bromley and use their services then you may had any problems with their services have in the future. So here we provided complaints number and address of Russell & Bromley for you.
Complaint department & Corporate office detail
| Official Website | russellandbromley.co.uk |
| Complaint number UK | 0345 034 2259 |
| Complaint email address | customer.experience@russellandbromley.co.uk |
| Complaints address | 25 Kingly Street, London, W1B 5QB, United Kingdom |
| Head office number | 0345 034 2259 |
Head Office Address: 24 – 34 Farwig Lane, Bromley, Kent, BR1 3RB, UK
How to make a complaints for Russell & Bromley?
All complaints are handled internally by Russell & Bromley, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.
Having said that, Russell & Bromley takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 0345 034 2259 or send them an email at customer.experience@russellandbromley.co.uk. They will typically address the complaint within the same working day.
Different ways to complaint Russell & Bromley
Call the Russell & Bromley complaint line on 0345 034 2259. If you have an any complaint regarding service and other queries.
Here are the second ways to make a compliant via Russell & Bromley complaint email on – customer.experience@russellandbromley.co.uk.
If you have failed to complaint by number and email, you can may also complaint after through his social media account such as, Russell & Bromley Facebook page, Twitter, Instagram and LinkedIn etc.
Contact via Support Form: Support Form
Corporate Office Address: 24 – 34 Farwig Lane, Bromley, Kent, BR1 3RB, UK
Headquarters Email: customer.experience@russellandbromley.co.uk
How can I contact Russell & Bromley ?
If you searching contact for Russell & Bromley, so you are on the right place. Because In this article, we have provided a list of Russell & Bromley technical support numbers. You can call Russell & Bromley head office 0345 034 2259 phone given here and solve your queries.
If you would like to make Russell & Bromley complaint, please contact us via Contact Us page on website.
Russell & Bromley provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
Russell & Bromley Opening Hours
| Day | Opening Hours | Closing Hours |
| Monday | 9.00 AM | 5.30 PM |
| Tuesday | 9.00 AM | 5.30 PM |
| Wednesday | 9.00 AM | 5.30 PM |
| Thursday | 9.00 AM | 5.30 PM |
| Friday | 9.00 AM | 5.30 PM |
| Saturday | Closed | |
| Sunday | Closed |
About us
Russell & Bromley is a British footwear and handbag retailer founded in 1873, that operates 43 stores and 2 concessions in the UK. The company is still run and owned by the Bromley family.
It was founded in 1873, and they specialising in luxury shoes and handbags for men and women, the brand continue to be the definitive choice for the well-dressed.
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FAQs
Q. Can my order be shipped to another country?
A. No, your order can only be shipped to an address in the United Kingdom.
Q. Can my order be shipped to an address other than my registered billing address?
A. Yes, you can ship to an alternative address in the UK or a Russell & Bromley store. If the order is placed using PayPal, the delivery address must be supported by PayPal’s Seller Protection.
Q. Can I collect my order from my local Russell & Bromley shop?
A. You can collect your order in our UK stores apart from the ones listed here: Canterbury, Newcastle, Jermyn Street and Kingston.
Your order will be held for 14 days from the date your order was delivered, after this time your order will be returned to our warehouse and a refund issued.
Q. Can I exchange items?
A. No, should you need a different size or colour you will need to place a fresh order and return the unwanted item for a refund.
Q. What payment methods can I use to pay for my order?
A. They accept American Express, Maestro, MasterCard, Visa, Visa Electron, PayPal and Apple Pay on supported devices.