You are a customer of Origin Broadband and use their services then you may had any problems with their services have in the future. So here we provided complaints number and address of Origin Broadband for you.
Complaint department & Corporate office detail
| Official Website | originbroadband.com |
| Complaint number UK | 0345 071 9886 |
| Complaint email address | cc@origin-broadband.co.uk |
| Office address | Origin Ltd., Soapworks, Ordsall Ln, Salford, M5 3TT, United Kingdom |
| Head office number | 0345 071 9886 |
How to make a complaints for Origin Broadband?
If you’re unhappy, they want to know about it so we can get to work putting things right. Here’s everything you need to know about the complaints procedure.
Origin Broadband’s Contact Support
Get in touch with, they’ll log your complaint and work on finding a resolution for you. If your complaint needs more time, they keep you updated.
- Call: 0345 071 9885. Lines are open Mon to Fri 8am to 6pm and on Sat 8am to 2pm and Closed on Sun.
- Email: complaint-originphoneandbroadband@originbroadband.com.
- Post: Head of Customer Service Team, Origin Broadband, PO Box 675, Salford, M5 0NL.
If you email or write address, they aim to respond within 10 working days. However you choose to get in touch, please give your name, account number and full address and remain respectful towards our staff.
Complaint Resolution
Wherever possible, they’ll try to resolve the complaint at the first contact. If not, please give the chance to resolve it for you and they’ll agree on a suitable timescale, by telephone or email depending on your preference, regularly updating you on the steps they have taken.
You once feel your complaint has been resolved. If you’re not happy and want to escalate your complaint, a manager would contact you.
If the manager cannot resolve the complaint to your satisfaction, they would pass it to our Senior Management Team and they would complete their independent review and write to you with our final position within 10 working days.
Alternative Dispute Resolution (ADR)
There’s an independent service to help resolve complaints for domestic or small business customers called the Communications Ombudsman. They can carry out a free independent review on your behalf, and any decision they make will be binding, but not on you.
You can contact the Ombudsman for either of the following reasons: If they have given you a ‘deadlock letter’ explaining what we’re offering to do to resolve your complaint and you’re not satisfied with this as a final offer.
You’re still unhappy eight weeks or more after you first raised your complaint. To submit your complaint, email at enquiry@commsombudsman.org or call on 0330 440 1614.
Different ways to complaint Origin Broadband
Call the Origin Broadband complaint line on 0345 071 9886. If you have an any complaint regarding service and other queries.
Here are the second ways to make a compliant via Origin Broadband complaint email on – cc@origin-broadband.co.uk.
If you have failed to complaint by number and email, you can may also complaint after through his social media account such as, Origin Broadband Facebook page, Twitter and LinkedIn etc.
Contact via Support Form: Support Form
Corporate Office Address
Soapworks
Ordsall Lane
Salford, M5 3TT
United Kingdom
How can I contact Origin Broadband ?
If you searching contact for Origin Broadband, so you are on the right place. Because In this article, we have provided a list of Origin Broadband technical support numbers. You can call Origin Broadband Customer Support 0345 071 9886 Phone given here and solve your queries.
If you would like to make Origin Broadband complaint, please contact us via Contact Us page on website.
Origin Broadband provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
Origin Broadband Opening Hours
| Day | Opening Hours | Closing Hours |
| Monday | 8:00 am | 6:00 pm |
| Tuesday | 8:00 am | 6:00 pm |
| Wednesday | 8:00 am | 6:00 pm |
| Thursday | 8:00 am | 6:00 pm |
| Friday | 8:00 am | 6:00 pm |
| Saturday | 8:00 am | 2:00 pm |
| Sunday | Closed |
About us
Origin Broadband is an internet service provider and operator of one of the nation’s largest telecommunication networks. They provide simple broadband and home phone to the customers at great prices backed up with friendly service.
See Also: Laybuy Complaints Number
FAQs
Q. What is the speed of Origin Broadband?
A. Broadband packages and speeds, and they offers three different broadband packages at 11Mbps, 36Mbps and 67Mbps in average download speeds, respectively. Origin’s first package at 11Mbps, is a standard broadband connection.
Q. Who runs Origin Broadband?
A. They are part of the TalkTalk group of companies. The Telecom Ltd is the data controller for this specific privacy policy only, and thier registered address is Soapworks, Ordsall Lane, Salford, M5 3TT.