Leaders Romans Group, a leading UK estate agent, has attracted both positive reviews and complaints over the years. They pride themselves on their service, understanding the common complaints can help you be an informed customer or voice your own concerns effectively.
If you are a regular customer of Leaders Romans Group then you may had any problems with their services. So here we provided complaints number, email and head office address for Leaders Romans Group.
Complaint department & Corporate office detail
| Official Website | lrg.co.uk |
| Complaint number UK | 01344 753 100 |
| Complaint email address | customerrelations@lrg.co.uk |
| Office address | LRG, Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GZ, UK |
| Head office number | 01344 753 100 |
How to make a Complaint for Leaders Romans Group?
All complaints are handled internally by Leaders Romans Group, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.
Having said that, Leaders Romans Group takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 01344 753 100 or send them an email at customerrelations@lrg.co.uk. They will typically address the complaint within the same working day.
Different ways to complaint Leaders Romans Group
Romans are committed to providing services and products of the very highest standards. Most complaints can be dealt with by the relevant Manager of the Branch / Department.
Stage One
Complaints should be directed to the relevant Branch Manager/Head of Department. In the first instance please give full details in writing, setting out the issues to the Manager at the branch concerned.
If you feel, after dealing with the Manager of the Branch/Department, that your complaint has not been resolved or should they have been directly involved in the matter pertaining to your complaint, you are invited to make a formal complaint in a written summary by e-mail to customerrelations@lrg.co.uk.
Upon completion of that investigation, you will be advised of the outcome in writing and within 15 working days of receipt of the written complaint.
Stage Two
If, after receiving the response in Stage One, you feel that your complaint remains unresolved you may e-mail customerrelations@lrg.co.uk to refer the matter to the Group Compliance Director who will conduct a separate review of your complaint. You will receive an acknowledgement within 3 working days and a final viewpoint letter within 15 working days of your complaint being received.
Stage Three
Following Stage Two, should the matter still not be resolved to your satisfaction or more than 8 weeks has elapsed since the complaint was first made you can then refer it to office address without charge as below.
Crowthorne House
Wokingham
Berkshire
RG40 3GZ
UK
Contact via Support Form: Support Form
Corporate Office Address: LRG, Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GZ, UK
Headquarters Email: customerrelations@lrg.co.uk
How can I contact Leaders Romans Group ?
If you searching contact for Leaders Romans Group, so you are on the right place. Because In this article, we have provided a list of Leaders Romans Group technical support numbers. You can call Leaders Romans Group Customer Support 01344 753 100 Phone given here and solve your queries.
If you would like to make Leaders Romans Group complaint, please contact us via Contact Us page on website.
Leaders Romans Group provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
Leaders Romans Group Opening Hours
| Day | Opening Hours | Closing Hours |
| Monday | 9.00 am | 5.30 pm |
| Tuesday | 9.00 am | 5.30 pm |
| Wednesday | 9.00 am | 5.30 pm |
| Thursday | 9.00 am | 5.30 pm |
| Friday | 9.00 am | 5.30 pm |
| Saturday | Closed | |
| Sunday | Closed |
About us
Leaders Romans Group is one of the UK’s largest property services groups. LRG provides property services. The company offers corporate property management, residential sales, planning, development, designing, architecture, market analysis, survey, valuation, and financial services, and they serves customers in the Wokingham, UK.
See Also: Mulberry complaints
FAQs
Q. Who is the CEO of leaders Romans group?
A. The current Chief Executive Officer of Leaders Romans Group is Peter Kavanagh. Having previously worked as a Chartered Surveyor, Peter joined Romans in 1991 to establish Romans Professional Services, undertaking residential valuation and surveys for lenders and buyers.
Q. How do I contact the Leaders Romans Group via social media?
A. If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, Leaders Romans Group Facebook page, Twitter, Instagram and LinkedIn etc.