Farfetch is a leading online platform for luxury fashion, boasts a vast selection of designer brands and boutiques.
Complaints arise regarding slow response times, difficulty reaching representatives, and unsatisfactory resolutions to problems.
This article addresses some of the most frequent customer complain regarding Farfetch and offers solutions to navigate your online shopping experience there.
Complaint department & Corporate office detail
| Official Website | farfetch.com |
| Complaint number UK | 020 3962 2362 |
| Complaint email address | customerservice@farfetch.com |
| Office address | FARFETCH UK Ltd, The Bower, 211 Old St., London, EC1V 9NR, United Kingdom |
| Head office number | 020 3962 2362 |
How To Make a Complaint Process for Farfetch?
All complaints are handled internally by Farfetch, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.
Having said that, Farfetch takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 020 3962 2362 or send them an email at customerservice@farfetch.com. They will typically address the complaint within the same working day.
Different ways to complaint Farfetch
Call the Farfetch complaint line on 020 3962 2362. If you have an any complaint regarding service and other queries.
Here are the second ways to make a compliant via Farfetch complaint email on – customerservice@farfetch.com.
If you have failed to complaint by number and email, you can may also complaint after through his social media account such as, Farfetch Facebook page, Twitter, Instagram and LinkedIn etc.
Contact via Support Form: Support Form
Corporate Office Address: FARFETCH UK Ltd, The Bower, 211 Old St., London, EC1V 9NR, United Kingdom
Headquarters Email: customerservice@farfetch.com
How can I contact Farfetch ?
If you searching contact for Farfetch, so you are on the right place. Because In this article, we have provided a list of Farfetch technical support numbers. You can call Farfetch Customer Support 020 3962 2362 Phone given here and solve your queries.
If you would like to make Farfetch complaint, please contact us via Contact Us page on website.
Farfetch provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
Farfetch Opening Hours
| Day | Opening Hours | Closing Hours |
| Monday | 9.00 AM | 6.00 PM |
| Tuesday | 9.00 AM | 6.00 PM |
| Wednesday | 9.00 AM | 6.00 PM |
| Thursday | 9.00 AM | 6.00 PM |
| Friday | 9.00 AM | 6.00 PM |
| Saturday | 8.00 AM | 8.00 PM |
| Sunday | 8.00 AM | 8.00 PM |
About us
Farfetch is an e-commerce company focused on luxury clothing and beauty products. It operates as a digital marketplace that sells products from several hundred brands, boutiques and department stores from around the world.
Farfetch was founded in 2008 by Portuguese businessman José Neves as a marketplace for high-end fashion. The company was based in London and had a launch team of 5 people.
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FAQs
Q. How to cancel an order or start a return?
A. To cancel your order:
- Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here, you’ll need to provide your order number and email address.
- Select the items you want to cancel and your reason for cancellation.
- They’ll email you confirmation of your cancelled order.
- If your order has already been prepared, they can’t cancel your order, but they offer a free returns service.
Q. Can I cancel Farfetch order or make changes to it?
A. Yes, you may be able to cancel some items before they prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes, enter your guest order details here.
Q. Which payment methods do you accept?
Ans.
They accept Visa, MasterCard, Maestro, American Express, Discover, Diners, JCB, JDpay, PayPal, Apple Pay, Afterpay, Alipay, HB Pay, Klarna, UnionPay.