If you are a regular customer of Great Western Railway and use their services or products then you may had any problems with their services or could have in the future. So here we provided Great Western Railway complaints number for you. Which allows you to solve your problem or any of your questions?
Great Western Railway complaint department
| Official Website | gwr.com |
| Complaint number UK | 0345 7000 125 |
| Complaint email address | gwrfeedback@gwr.com |
| Office address | Milford House, 1 Milford St, Swindon, SN1 1HL, UK |
| Corporate phone number | 0345 7000 125 |
Great Western Railway complaints
All complaints are handled internally by Great Western Railway, and here we provide grievance redressal numbers and other information for customers to take their grievances to any regulatory body.
Having said that, Great Western Railway takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Call the company’s customer service representatives at 0345 7000 125 or send them an email at gwrfeedback@gwr.com. They will typically address the complaint within the same working day.
How do I complain about GWR trains?
If you are unhappy with any part of complaints service, there are several ways you can tell us.
The Great Western Railway customer team can also be contacted by calling 03457 000 125 (06:00-23:00).
Talk to a member of staff
They train our staff to handle complaints fairly and efficiently, and they provide them with several tools to help them solve problems on the spot if they can. If you see something wrong, let a member of staff know as soon as possible and they’ll try to help there and then.
If you want your complaint formally recorded, they’ll provide the contact details for the customer support team or pass on your complaint themselves if they’re able to.
Get in touch with Customer Support team
Great Western Railway Customer Support team are ready to help and can be contacted by completing online contact form.
The stations and trains also carry copies of the ‘tell your views’ forms. Just ask a member of staff and they’ll give you a copy. Completed forms can be sent to ‘Freepost GWR customer support’ free of charge.
Get in touch with Social Media team
You can also get in touch with Social Media Team between 06:00 and 23:00 every day. If they can’t help, they will pass your complaint to Customer Support Team.
- Twitter: @GWRHelp
- Facebook: www.facebook.com/GWRuk
- WhatsApp: 07890 608043
If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, Great Western Railway Instagram and LinkedIn etc.
Great Western Railway uk Customer Service Number
If you searching GWR complaints contact number, so you are on the right place. Because In this article, we have provided a list of Great Western Railway technical support numbers. You can call Great Western Railway Customer Support 0345 7000 125 Phone Number given here and solve your queries.
GWR complaints telephone number: 0345 7000 125
Contact via Support Form: Support Form
Other Phone number and email
- FREEPOST-RAIL OMBUDSMAN
– Telephone: 0330 094 0362
– Textphone: 0330 094 0363
How can I contact Great Western Railway ?
If you would like to make Great Western Railway complaint, please contact us via Contact Us page on website.
Great Western Railway provides customers with the best possible service. If you haven’t received the service you expected, you have the right to make a complaint.
See Also: Hertz complaints
Great Western Railway Hours
| Day | Opening Hours | Closing Hours |
| Monday | 6.00 am | 11.00 pm |
| Tuesday | 6.00 am | 11.00 pm |
| Wednesday | 6.00 am | 11.00 pm |
| Thursday | 6.00 am | 11.00 pm |
| Friday | 6.00 am | 11.00 pm |
| Saturday | 6.00 am | 11.00 pm |
| Sunday | 6.00 am | 11.00 pm |
About us
The Great Western Railway was a British railway company that linked London with the southwest and west of England, the West Midlands, and most of Wales. They operates long-distance inter-city services along the Great Western Main Line as well as the Night Riviera sleeper service between London and Penzance.