Complaint number – 0300 30 33 111
Shaw Trusts are always looking at ways to improve their service to you. If you need to raise any concerns or wish to offer any suggestions or praise, below you will find details of how to contact us and how your feedback will be handled.
How can I contact Shaw Trust ?
If you would like to make Shaw Trust complaint, please contact us via Contact Us page on website.
Via Phone
Call the Shaw Trust complaint line on 0300 30 33 117. If you have an any complaint regarding service and other queries.
Via Email
Here are the second ways to make a compliant via Shaw Trust complaint email on – customercare@shaw-trust.org.uk.
By postal address
You can lodge your complaint by posting to the postal address given here: Black Country House, Rounds Green Road, Oldbury, B69 2DG.
Via Social Media
If you have failed to complaint by phone number and email, you can may also complaint after through his social media account such as, Shaw Trust Facebook page, Twitter, Instagram and LinkedIn etc.
Shaw Trust Feedback and Complaint Procedure
Step 1
- Your complaint will be investigated by the immediate line manager located in your area, who will acknowledge your complaint within 2 working days.
- They will log your complaint in our systems and conduct a full investigation.
- The Manager will work to achieve a resolution by telephone or a face-to-face interaction to discuss the concerns raised within 5 working days, to confirm any agreed actions and the resolution reached.
- The Manager will then write to you to confirm the resolution in within 10 working days of the discussion.
Step 2
- Your complaint will be escalated to the appropriate Senior Manager to investigate any remaining concerns.
- They will send you a written response within 10 working days.
- If Shaw Trust customer team receive no further correspondence from you within one calendar month, the complaint is considered as closed.
Step 3
- If you remain unhappy, your complaint will be escalated to the Operational Support Service managed by the Group Head of Customer Insight and Experience.
- The Operational Support Service will carry out an independent review and work in collaboration with the Operations Director, to inform and improve.
- Shaw Trust Operations Director will inform Trustees where appropriate.
- They provide you with a formal written response within 10 working days, detailing the findings and outcome, and any suggested resolution.
Shaw Trust Opening times
| Day | Opening Hours | Closing Hours |
| Monday | 8.00 am | 8.00 pm |
| Tuesday | 8.00 am | 8.00 pm |
| Wednesday | 8.00 am | 8.00 pm |
| Thursday | 8.00 am | 8.00 pm |
| Friday | 8.00 am | 8.00 pm |
| Saturday | 10.00 am | 4.00 pm |
| Sunday | 10.00 am | 4.00 pm |
About us
Shaw Trust is a charitable organisation in the Oldbury, UK which supports people with complex needs into good work. It was founded in the village of Shaw in Wiltshire in 1982. They delivers contracts for major funding agencies including the european social fund, department for work and pensions, big lottery fund, education and skills funding agency.
See Also: Bulb complaints
FAQs
Q. Who is ceo of Shaw Trust?
A. Chris Luck has been the CEO of Shaw Trust Organization since 2019.
Q. Who should be contacted for media inquiries?
A. Enquiries are handled by media team. If you are journalist you can contact the media team on media@shaw-trust.org.uk and telephone number 07779 453 413.